How do I claim a promotion?
To claim a promotion, you first need to log into your account. Navigate to the promotions section, find an offer that suits your playstyle, and click the 'Opt In' or 'Claim' button. Once you have opted in, perform the required action, such as making a qualifying deposit or wagering on specific games. Always check the terms link for each offer to ensure you meet all requirements.
Why was a promotion not applied to my deposit?
The most common reason a promotion isn't applied is forgetting to opt in before making the deposit. Most of our offers require an active 'Opt In' status prior to the transaction. Other reasons may include using a non-qualifying payment method or not meeting the minimum criteria. Please review the specific offer terms in your account to identify the discrepancy.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless explicitly stated in the terms of the offer. Attempting to activate a second promotion while one is already active may result in the first offer being voided or the new offer being unavailable. We recommend completing the requirements of your current active bonus before opting into a new one.
Where do I check the terms for a specific promotion?
Every active offer in your account promotions section contains a direct link to its specific terms and conditions. This link is the final authoritative source for wagering requirements, eligible games, and time limits. You can also visit the general terms page at /terms/ for overarching platform rules regarding bonus usage.
Are promotions available on mobile?
Yes, all promotions are fully accessible on mobile devices. You can claim, track, and use your bonuses through your mobile browser or by using the official app. The process is identical to the desktop version: log in, visit the promotions tab, and opt in to your chosen reward.
What happens if I forget to opt in?
If you complete the qualifying action—such as a deposit—without opting in first, the promotion usually cannot be applied retroactively. This is why it is crucial to visit the promotions section first. If you believe there was a technical error, please contact our support team immediately to review your account activity.
Can I cancel an active promotion?
In many cases, you can cancel an active bonus through your account settings. However, be aware that canceling a promotion often means forfeiting any bonus funds and any winnings generated from those funds. We suggest reviewing the terms link of the specific offer to see the implications of cancellation.
How do I find out when new promotions are released?
The best way to stay updated is to check the promotions section of your account regularly after logging in. Additionally, users who have enabled notifications via the app or email will receive alerts when new categories of offers or special events become available for their account level.