han
Privacy Policy | han Official Platform Philippines
Last Updated: 2026-08-13
Privacy at a Glance
- What we collect: Account details, identity verification, payment info, and technical device data.
- Why we collect it: To manage your account, process transactions, prevent fraud, and comply with Philippine laws.
- Who sees it: Only our internal staff and essential partner service providers (payments, KYC). We never sell your data.
- Retention: Data is kept for the life of your account and for the period required by law.
- Your control: You can request access, correction, or deletion via our support channels.
Introduction and Scope
Welcome to han. We are committed to protecting the privacy and security of our players in the Philippines. This Privacy Policy describes how we handle your personal information when you use our website and services.
This policy applies solely to the services provided by han. It does not apply to any third-party websites, apps, or external services you may visit after leaving our platform. We encourage you to review the privacy policies of any external sites you engage with.
Personal Information We Collect
Account and Identity Data
Information provided during registration to create your account and verify your identity, ensuring you meet our eligibility requirements.
Verification Documents
Documents required for Know Your Customer (KYC) procedures to prevent identity theft and comply with anti-money laundering regulations.
Payment Data
Details necessary to facilitate deposits and withdrawals through our partner payment providers.
Gaming and Transaction Activity
Records of your wagers, winnings, deposits, withdrawals, and overall gameplay patterns to manage bonuses and detect irregular activity.
Technical and Device Data
IP addresses, browser type, operating system, and device identifiers to maintain security, prevent multi-accounting, and optimize site performance.
Support Communications
Records of your correspondence with our support team to resolve issues and improve our service quality.
How We Collect Data
We gather information through three primary channels:
- Directly from you: When you register an account, submit KYC documents, or contact our support team.
- Automatically: Through cookies and similar technologies as you navigate our platform.
- From partner providers: Through our trusted service providers for identity verification and payment processing.
Why We Use Data
Your data is processed for the following essential purposes:
- Account Management: Creating, maintaining, and securing your user profile.
- Financial Transactions: Processing deposits and withdrawals accurately and securely.
- Verification: Confirming your age and identity to prevent underage gambling and fraud.
- Security: Detecting and preventing multi-accounting, bot usage, and other fraudulent activities.
- Personalization: Tailoring the platform experience and content to your preferences.
- Legal Compliance: Fulfilling regulatory obligations applicable to gambling operators in the Philippines.
- Marketing: Sending promotional offers and updates, but only if you have provided explicit consent.
When We Share Data
We do not sell your personal data to third parties. We only share information with:
- Service Providers: Payment processors, identity verification services, and technical infrastructure providers required to operate the site.
- Legal Authorities: When required by law or to comply with a valid legal request from relevant government agencies.
How We Protect Data
We implement robust security measures to safeguard your information:
- Encryption: Use of industry-standard encryption for data in transit.
- Access Control: Strictly limited internal access to sensitive data on a need-to-know basis.
- Isolation: Payment processing is handled through isolated channels provided by our payment partners.
- Monitoring: Continuous system monitoring to detect and respond to potential security threats.
Cookies and Tracking
We use cookies to enhance your browsing experience, remember your preferences, and ensure the security of your session. For a detailed explanation of the types of cookies we use and how to manage them, please visit our Cookie Policy.
Your Rights
You have several rights regarding your personal data. You may exercise these by contacting our support team via the channels available on this site:
Important Note: Please be aware that even after an account is closed, we are required to retain certain data (such as transaction history) to comply with gambling regulations and anti-money laundering laws in the Philippines.
How Long We Retain Data
We retain your personal information for as long as your account remains active. Once an account is closed, we only keep the data necessary to fulfill our legal obligations as required by applicable law in the Philippines, including regulatory audit and anti-fraud requirements.
Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove any associated personal data.
Parents or guardians who believe a minor has created an account on our platform are encouraged to report this immediately via our support channels.
Cross-Border Transfers
To provide a global-standard gaming experience, some of our technical and service providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and that the processing remains consistent with the protections described in this policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed about how we handle your data.
Contact Us
If you have any questions, concerns, or requests regarding your privacy or the handling of your personal data, please reach out to us through the official channels provided on our Support Page.