What does wagering mean?
Wagering, also known as playthrough or rollover, is a requirement that specifies how many times you must bet your bonus funds (and sometimes your deposit) before the bonus money converts into real, withdrawable cash. It ensures that bonuses are used for gameplay rather than immediate withdrawal.
Why can't I withdraw my bonus?
Bonus funds are typically held in a separate balance and cannot be withdrawn immediately. You must first complete the wagering requirements associated with that specific offer. Once the requirements are met, the remaining bonus funds are transferred to your real money balance.
Why did my balance drop when I claimed an offer?
When you claim a bonus, your funds are often split between a 'Real Money' balance and a 'Bonus' balance. Depending on the platform's rules, the system may use bonus funds first or real funds first. Check your account balance details to see how your funds are distributed.
Do all games count equally?
No, different games typically have different 'weightings.' Slots usually contribute the most toward wagering requirements, while table games and live dealer games may contribute less or not at all, due to their lower house edge.
Can I hold two bonuses at once?
Generally, platforms allow one active bonus at a time. Attempting to activate a second bonus before completing the first may result in the forfeiture of the original bonus. Always check the specific terms of your current offer.
What happens when a bonus expires?
If the wagering requirements are not met within the designated timeframe, the bonus funds and any winnings generated from those funds are typically removed from the account. Validity periods are listed with each offer in your account.
Can I cancel a bonus?
In many cases, players can opt out of a bonus. However, doing so usually means that any winnings accrued using the bonus funds will also be forfeited. Please contact support or check your account settings to cancel an active bonus.
Where do I check my wagering progress?
You can typically track your progress within the promotions or bonus section of your personal account. This area will show how much more you need to bet before the bonus funds become withdrawable.